Making a complaint

We believe you deserve courteous, fair and prompt service. If there is any occasion when our service does not meet your expectations, please let us know and we will try and resolve your issue as soon as possible. Please include your policy and/or claim number and the name of the policyholder to help us deal with your issue quickly.

Post
CoverMe4 My Insulin Pump,
3000 Lakeside,
North Harbour,
Western Road,
Portsmouth,
Hampshire,
PO6 3FQ

Email
myinsulinpump@coverme4.co.uk

Telephone
0333 999 7904 (local rate call)

Should you remain dissatisfied with our response, you may if you wish refer your complaint to Lloyd’s at:

Post
Complaints,
Market Services,
Lloyd's,
One Lime Street,
London,
EC3M 7HA

Email
complaints@lloyds.com

Telephone
+44 (0) 20 7327 5693

Fax
+44 (0) 20 7327 5225

Website
www.lloyds.com/complaints

Lloyd’s will investigate the matter and provide a final response.

If it is not possible to reach an agreement, you have the right to make an appeal to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

You may contact the FOS at:

Post
The Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR

Email
complaints.info@financialombudsman.org.uk

Telephone
+44 (0) 300 123 9123

Website
www.financial-ombudsman.org.uk

The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or the Citizens Advice Bureau.

If you wish to complain about an insurance policy purchased online you may be able to use the European Commission’s Online Dispute Resolution platform, which can be found at: http://ec.europa.eu/consumers/odr

Following this complaint procedure does not affect your right to take legal action.