Making a complaint
We believe you deserve courteous, fair and prompt service. If there is any occasion when our service does not meet your expectations, please let us know and we will try and resolve your issue as soon as possible. Please include your policy and/or claim number and the name of the policyholder to help us deal with your issue quickly.
CoverMe4 My Insulin Pump,
0333 999 7904 (local rate call)
Should you remain dissatisfied with our response, you may if you wish refer your complaint to Lloyd’s at:
One Lime Street,
+44 (0) 20 7327 5693
+44 (0) 20 7327 5225
Lloyd’s will investigate the matter and provide a final response.
If it is not possible to reach an agreement, you have the right to make an appeal to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.
You may contact the FOS at:
The Financial Ombudsman Service,
+44 (0) 300 123 9123
The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or the Citizens Advice Bureau.
If you wish to complain about an insurance policy purchased online you may be able to use the European Commission’s Online Dispute Resolution platform, which can be found at: http://ec.europa.eu/consumers/odr
Following this complaint procedure does not affect your right to take legal action.